Terms of Purchase

General Terms

These Terms of Purchase govern all transactions, orders, and purchases made on the official website of alohausshop. By browsing our website, placing orders, and purchasing our products, all customers fully acknowledge and agree to abide by the following purchase rules, service standards, and related policies. All transactions are protected by standardized commercial service specifications to ensure fair and transparent shopping experiences for every global user.

Transaction Currency

The unified settlement currency for all products and orders on alohausshop is US Dollar (USD). All product prices, order amounts, and service fees displayed on the website are denominated in USD. No other currencies are supported for settlement. Customers shall complete payment in accordance with the USD amount displayed on the official order page.

Order Processing & Shipping Time

All confirmed orders will be processed and shipped within 1 to 3 business days after successful payment. The estimated global delivery time for all regions is 6 to 12 business days. The delivery period applies to all international destinations uniformly. We do not provide expedited shipping services. The overall delivery time is subject to normal logistics transportation and does not include delays caused by customs inspection, force majeure factors, or personal customer reasons.

Shipping Service Rules

alohausshop provides free worldwide shipping for all orders without minimum purchase requirements. There are no hidden shipping fees, handling fees, or regional surcharges for any global orders. The free shipping policy covers all conventional outbound delivery services of our official products, ensuring cost-effective and barrier-free shopping for every customer around the world.

Return Policy Standard

We support a 60-day return service for all eligible orders. Customers who need to apply for return and after-sales services shall submit valid applications and complete relevant procedures within 60 days from the date of receiving the products. All return applications must comply with our Refund Policy, providing valid order information and product proof materials for official verification and confirmation.

Refund Processing Time

Once your return or refund application is reviewed and approved by our official team, we will initiate the formal refund process immediately. The refund will be returned through the original payment channel, and the entire refund processing period is 5 to 10 business days. The final arrival time of funds may be slightly affected by the processing rules of different payment platforms and financial institutions.

Order Modification & Cancellation

Customers can apply for order modification or free cancellation before the order is shipped. Once the order has entered the shipping and logistics process, modification and cancellation services will no longer be supported. Please confirm product specifications, shipping address, and order information carefully before completing payment to avoid unnecessary order problems.

Product & Service Description

All products sold on alohausshop are premium plant-based protein goods, including protein bars, shakes, and powders. All items are USDA Organic certified, Non-GMO Project Verified, and produced with real natural ingredients. We strictly control product quality and provide standard after-sales protection for all officially sold products.

Terms Update & Revision

alohausshop reserves the right to update, adjust, and revise these Terms of Purchase without prior notice to adapt to business optimization, service upgrade, and policy compliance requirements. The latest terms will be posted on the official website and take effect immediately after publication. Continuous use of our website and purchase services constitutes recognition of the updated terms.

Contact Information

For any questions, disputes, or consultation needs regarding order purchase terms, shipping rules, return and refund services, please contact our official customer support team.
Official Service Email: [email protected]